Warranty

Effective date: October 14, 2026

In short: Brbarber professional hair scissors are covered by a 1-year warranty against manufacturing defects in materials and workmanship from the date of delivery. Normal dulling, drops, third-party sharpening and misuse are not covered. To make a claim, contact us on WhatsApp +852 5795 3101 (https://wa.me/85257953101) with your order number and photos of the problem.

What the warranty covers

  • Manufacturing defects in the blades, such as cracks or flaws present at delivery
  • Defects in the pivot, screw or tension system that are not caused by misuse
  • Defects in handle construction or finish that are manufacturing defects

What the warranty does not cover

  • Normal wear, including blades becoming dull through regular use
  • Damage from dropping the scissors, impact, or misuse (including cutting anything other than hair)
  • Damage caused by sharpening, re-grinding or repairs by anyone other than Brbarber
  • Over-tightening or forcing the tension system against the model’s adjustment instructions
  • Corrosion or damage from improper cleaning, harsh chemicals, or not drying and oiling the scissors after use
  • Cosmetic wear such as scratches or finish wear from normal handling
  • Loss or theft

How to make a warranty claim

  1. Contact us on WhatsApp +852 5795 3101 (https://wa.me/85257953101) with your order number, a description of the problem, and clear photos or a short video showing the issue.
  2. We will review your claim and may ask you to send the scissors to us for inspection.
  3. If the claim is approved, we will repair, replace with the same or equivalent model, or refund at our discretion.

The warranty applies to the original purchaser and requires proof of purchase from brbarber.com.

Sharpening and servicing

We recommend having your scissors serviced by a professional sharpener experienced with convex-edge and thinning scissors. Thinning and texturizing scissors have toothed blades and should be serviced only by a technician familiar with thinning shears. Damage from improper third-party sharpening is not covered; professional sharpening itself does not void coverage for unrelated manufacturing defects.

Keep your scissors in warranty condition

  • Clean: remove hair and residue after every use.
  • Dry: wipe the blades fully dry, especially near the pivot.
  • Oil: apply a drop of suitable scissor oil to the pivot as needed, open and close a few times, then wipe off excess.
  • Protect: store scissors closed in their protective case.
  • Tension: check tension using the model’s adjustment instructions; never force the blades.
  • Stop if something is wrong: if the scissors fold hair, feel rough or have a damaged edge, stop using them and contact us or a professional sharpener.

Use cleaning and disinfection products that are compatible with the manufacturer’s instructions.

Bulk private-label / OEM orders

Warranty terms for bulk branded orders (MOQ 50) are set out in your quotation.

Your statutory rights

This warranty is in addition to, and does not limit, any rights you have under consumer protection laws in your country, state or province.

Warranty FAQ

How long is the warranty?

1 year from the date of delivery against manufacturing defects.

Is dulling covered?

No. All cutting edges dull with use; regular professional sharpening is part of normal maintenance.

Does sharpening by my local sharpener void the warranty?

Damage caused by improper third-party sharpening is not covered. Professional sharpening itself does not void coverage for unrelated manufacturing defects.

Are engraved scissors covered?

Yes. Engraving with our +$10 option does not affect warranty coverage of the scissors for manufacturing defects.

What about drops and misuse?

Damage from drops, impact or misuse is not covered under this warranty.

Contact

WhatsApp +852 5795 3101 (https://wa.me/85257953101) for warranty questions or claims.