Returns & Refunds Policy

Effective date: October 14, 2026

In short: You can return an eligible, unused item within 15 days of delivery for a refund. Items must be unused and in their original condition and packaging. Used shears are not returnable for change of mind (hygiene). Engraved and custom private-label / OEM items cannot be returned except for quality issues. Contact us on WhatsApp +852 5795 3101 (https://wa.me/85257953101) before sending anything back.

Return eligibility

To qualify for a return, the item must be:

  • Returned within 15 days of the delivery date.
  • Unused: not used to cut hair, not sharpened, adjusted beyond normal tension setting, or altered.
  • In its original condition with all included items (protective case/box, accessories, documentation) and original packaging.
  • Accompanied by your order number or proof of purchase.

Professional hair scissors are personal-care tools. For hygiene reasons, scissors that have been used on hair cannot be returned for change-of-mind reasons. Faulty items are handled under our Warranty.

Non-returnable items

  • Engraved items (personalized with the +$10 engraving option): final sale, except items that arrive with a quality issue, damage, or an engraving error made by us.
  • Bulk private-label / OEM orders (MOQ 50): non-returnable except for quality issues, as governed by the terms in your bulk quotation.
  • Items returned after the return window or showing signs of use.

How to start a return

  1. Contact us on WhatsApp +852 5795 3101 (https://wa.me/85257953101) with your order number, the item you wish to return and the reason. Please do not send items back without contacting us first.
  2. Receive return instructions. We will reply with the return address and instructions.
  3. Pack the item securely. Close the scissors, place them in the original protective case and pack them so the blades cannot be damaged or cause injury in transit.
  4. Ship the parcel using a tracked service and send us the tracking number. We recommend insuring the parcel.

Return shipping costs

  • Change of mind / wrong size ordered: the buyer pays return shipping. Original shipping charges (if any) are non-refundable.
  • Faulty, damaged or incorrect item sent by us (quality issue): the seller covers return shipping.
  • International returns: the buyer is responsible for return postage and any customs fees, unless the item was faulty or incorrect.

There is no restocking fee.

Refunds

Once your return arrives, we inspect it and confirm whether the refund is approved. Approved refunds are issued to the original payment method, typically within 5–10 business days of inspection. Your bank or card issuer may take additional time to post the credit.

Refunds are issued in USD. Any difference caused by exchange-rate changes or bank conversion fees is outside our control.

Damaged, defective or incorrect items

If your order arrives damaged, defective or different from what you ordered, contact us on WhatsApp +852 5795 3101 (https://wa.me/85257953101) soon after delivery with:

  • Your order number
  • Photos of the item, the problem (for example a chipped edge or misaligned blades), and the shipping packaging

We will arrange a replacement, repair or full refund at no cost to you. For problems that appear after use, see our Warranty.

Order cancellations

You can cancel an order before it ships by contacting us on WhatsApp +852 5795 3101 (https://wa.me/85257953101). Engraved orders can be cancelled only before engraving begins. Bulk private-label orders follow the cancellation terms in your quotation.

Your statutory rights

This policy does not limit any rights you have under the consumer protection laws of your country, state or province.

Returns FAQ

How long do I have to return my scissors?

15 days from the delivery date, provided the scissors are unused and in original packaging and condition.

Can I return scissors I have already used?

No, not for change of mind, for hygiene reasons. If a used shear develops a fault, see our Warranty.

Can I return engraved scissors?

Engraved items (+$10) are non-returnable except for quality issues, damage on arrival, or an engraving error made by us. OEM / private-label orders follow the same rule except for quality issues.

Who pays for return shipping?

The buyer pays for change-of-mind returns. If we sent a faulty, damaged or incorrect item, the seller covers return shipping.

When will I get my refund?

Typically within 5–10 business days of our inspection, to your original payment method. There is no restocking fee.

Contact

WhatsApp +852 5795 3101 (https://wa.me/85257953101) with your order number for any return or refund question.